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Frequently asked questions

What happens when my trial period is over?

At the end of the 14 day trial period, you will automatically start your subscription service with The App Office, unless you cancel your account before the trial period ends.  In order to submit your app to the app stores, you must join the paid service, which can be done at any time during your trial period.  Progressive Web Apps can be published immediately.

Which payment methods are accepted?

We accept PayPal, Direct Debit and Credit/Debit card payments (Visa, MasterCard, Delta, Electron, Maestro and American Express).  PayPal processes all card payments on our behalf and we do not hold any of your card details.  We also offer payment by Direct Debit, Standing Order or BACS if required.

Can I cancel at any time?

Yes! You will always be able to cancel your subscription. If you’re subscribed to a monthly or yearly plan, the app will remain active until the date your subscription expires.  However, if you have more than six months remaining on your yearly plan we can offer a partial refund. See T&C’s. Public sector organisations will generally be offered a 12 month agreement, with a 6 month break-out clause.

What is the 30 Days Money Back Guarantee?

This only applies to custom built apps, if you’re not satisfied with our custom build and the app is not published on the app stores, you can cancel and ask for a full refund.  However, if your app is published on the app stores you can still cancel at any time, we will not be able to refund any setup costs paid in advance.  If your app is unsuccessful in obtaining approval from the app stores, we will offer a full refund.

Is there an extra cost to publish my app?

This publication service is FREE if you have opted for our custom build service.  Should you wish to build the app yourself, then we charge £175.00 to publish to both app stores.  You will need to open your own Apple developer account as from 1st Jan 2018.  We can still publish to Google Play for FREE on our account.  If, for any reason you wish to put your name as the app publisher, you will need to open developer accounts with both Apple and Google.  Don’t worry we will assist you.

Can you build my app?

Yes.  The App Office team can custom build your app according to your requirements and brand design.  We do charge for this service as this process requires effort and administration, nonetheless, our charges are less compared to other companies.

Are there any hidden charges?

No!  All paid subscription prices (and set-up costs, where applicable) are clearly displayed on this page.  On the rare occasion, you need to change your app icon name or details as displayed on the app stores, we will re-publish your app at a cost of £29. See T&C’s.

Can I get help?

Of course!  You can reach The App Office support teams which are based in the UK from Monday to Friday, 9:00 am – 5:00 pm (GMT).  During the free trial, we only provide email support.  Telephone call-back and online support are offered to paid subscribers.

What does native app mean?

A native app is an app built with the native language of the device on which it will be installed.  For example, Apple use IOS and Samsung use Android.  This gives the app access to all of the features on the device and delivers optimal user experience.  Go to our example pages and see how the app utilises the devices own system.

Mobile web app VS a native app?

A native app belongs to a particular platform, such as iPhone or Android, and is available to download from the Apple & Google app stores.  A progressive web app is designed to work on any device.  A web app simply works on any web browser and can easily replace your traditional website.  The choice is yours.

Custom app development?

If you have a specific app project that needs more complex development, we can complete any app project according to your needs and within budget at an agreed fixed fee.  Our qualified PRINCE2 project managers can deliver an outstanding professional service.  Please enquire.

I need training

On our premium and executive packages, we can offer training on key aspects of app management, though we can manage your app for you.  For resellers, we do offer on-line or classroom based training.

Can I upgrade my plan at any time?

Yes, you can upgrade your account to Premium or Executive at any time, or downgrade from Executive to Premium in an instant.